Legal

Privacy Policy

This Privacy Policy describes how Big & Comfy collects, uses, and protects your personal information. Last updated: May 6, 2026.

1. Information We Collect

We collect information you provide directly to us, including your name, email address, phone number, shipping and billing addresses, and payment information when you make a purchase. We also collect information when you contact us, sign up for our newsletter, fill out a form, or participate in promotions. Additionally, we automatically collect certain information about your device and browsing activity, such as your IP address, browser type, operating system, and pages visited, through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to process and fulfill your orders, communicate with you about your purchases and inquiries, send marketing communications (with your consent), improve our website and products, detect and prevent fraud, and comply with legal obligations. We may also use your information to personalize your experience and deliver content and product offerings relevant to your interests.

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy. We may share your information with trusted service providers who assist us in operating our website, conducting our business, or servicing you, such as payment processors, shipping carriers, and email service providers. These parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them. We may also disclose information when required by law or to protect our rights, property, or safety.

4. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. Cookies are small data files stored on your device that help us remember your preferences and improve site functionality. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you disable cookies, some features of our website may not function properly.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. All payment transactions are processed through secure, encrypted gateways and are not stored on our servers. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For example, we may retain order records for accounting and tax purposes. When we no longer need to process your information, we will delete it or anonymize it in accordance with our data retention policies.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information. These may include the right to access, correct, or delete your personal data; the right to restrict or object to certain processing activities; and the right to data portability. To exercise any of these rights, please contact us at hello@bigandcomfy.com. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

8. Children's Privacy

Our Services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers. If you believe we might have any information from or about a child under 13, please contact us immediately.

9. International Transfers

If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers and central database are located. Data protection laws in the United States may differ from those in your jurisdiction. By using our Services, you consent to the transfer of your information to the United States.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this page with an updated effective date. We encourage you to review this page periodically for the latest information on our privacy practices. Your continued use of the Services after any changes constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at hello@bigandcomfy.com.

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