Trust & Policies
Our commitments
to you.
Clear, honest policies with no small print designed to surprise you. We believe furniture you trust starts with a company you can trust.
Free Shipping
Lower 48, always included
Lifetime Warranty
Manufacturing defects
30-Day Returns
Transparent, no surprises
We cover standard threshold delivery for all orders within the contiguous United States. No minimums or hidden fees.
- Free ground shipping to all 48 contiguous states.
- White-glove delivery (room of choice and unboxing) is available for $149 in most metro areas.
- For Alaska, Hawaii, and U.S. territories, please contact us at email hello@bigandcomfy.com for a freight quote.
- Estimated delivery is 8–10 weeks from order confirmation. You will receive tracking updates by email at each stage.
- Deliveries are scheduled in advance by our freight carrier partners, with appointment coordination by phone.
Still have questions?
Our team is here to help before and after purchase.