Warranty & Returns Policy
Our Promise to You
We stand behind the quality of our seating with comprehensive warranty coverage for the original purchaser. Your Big&Comfy furniture is built to last, and we're here to ensure your complete satisfaction.
Warranty Coverage
7-Year Limited Warranty Covers:
Frame Construction: Hardwood frames and internal structure
Seating Suspension: Springs and support systems
Cushions: Protection against flattening and feather leakage (normal foam softening is expected)
5-Year Limited Warranty Covers:
Fabric: Manufacturing defects when maintained according to care instructions
1-Year Limited Warranty Covers:
Mechanical Parts: All moving components
Additional Elements: Zippers, threading, and other components
What's Not Covered:
Normal wear and tear
Fabric pilling or color changes
Damage from improper use or care
Commercial use
Purchases by third parties
Returns Made Simple
30-Day Return Window
Must be in original packaging, or equivalent
40% restocking fee applies
Customer pays return shipping
Returns must be authorized in advance
Non-Returnable Items:
Custom orders
Personalized items
Items without proper packaging
Used or damaged merchandise
Need Help?
Contact our customer service team:
Email: hello@bigandcomfy.com
Include your order number and photos if applicable
Warranty Claims
Contact our customer service team
Provide proof of purchase
Share photos of any issues
We'll guide you through the solution
And shipping the return
California Residents' Rights
Song-Beverly Consumer Warranty Act
This warranty gives you specific legal rights under California's Song-Beverly Consumer Warranty Act. You may also have other rights that vary by state.
California Civil Code Section 1793.2
For California residents, we will:
Commence repairs within 30 days
Complete repairs within a reasonable time
Provide a replacement or refund if repair is not possible
Proposition 65 Warning
Some materials used in furniture manufacturing contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm. For more information, visit www.P65Warnings.ca.gov.
California Consumer Privacy Rights
California residents have additional privacy rights under the California Consumer Privacy Act (CCPA). View our Privacy Policy for details.
Dispute Resolution
While we hope to resolve any disputes directly, California residents have the right to:
Pursue claims in small claims court
Opt out of binding arbitration within 30 days of purchase
Seek resolution through the California Department of Consumer Affairs
For warranty service or questions about your rights as a California consumer, contact us at hello@bigandcomfy.com